Receptionist - Family Physicians of Western Colorado

PRIMARY CARE PARTNERS INC • Grand Junction, CO

5d • Onsite

About The Position

To answer all incoming calls, make appointments appropriately for patients, greet and check in patients, check all patients out, collect payments and co-payments. Set up follow-up appointments and monitor doctor schedule, to provide patients with the best customer service as possible and to maintain a pleasant working environment for all staff.

Requirements

• Must have phone skills and pleasant phone voice
• Customer service oriented
• Some computer skills
• Able to multi-task
• Perform well under pressure
• Able to work at a fast pace

Responsibilities

• Answer phones (primary) and handle calls appropriately
• Schedule and cancel appointments appropriately
• Support Dismiss/Admit positions as needed
• Add new patient accounts
• Work Team and individual Task boxes and Portal messages
• Collect co-pays, payments or past due amounts
• Confirm copays and amounts due on Phreesia
• Schedule follow-up appointments
• Print or send to the portal the patients Clinical Summary
• Responsible for assigned change drawer
• Scheduler duties (secondary)
• Print encounter sheet and send to the correct wing
• Add exam forms as appropriate
• Gather and enter in PM correct ID and insurance information
• Check eligibility on all insurance
• Transfer to Phreesia any balances from the PM and add/ or subtract copays
• Educate patients and assist when necessary with the use of Phreesia
• Facilitate getting ill patients to the back
• Enter no shows, cancellations, and reschedules

Benefits

• Retirement including annual 401k contribution and profit sharing
• 100% coverage for Health insurance
• Life insurance
• Disability insurance
• Dental insurance
• Vision insurance
• Critical illness and injury coverage
• Long term care
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED