Receptionist, Physician Group, Full Time, Days 8:00am-4:30pm, rotating weekends
About The Position
The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service. Jefferson Reaves, Sr. Health Center is a focal point for healthcare services in Over town and surrounding communities. It is committed to the dignity, social well-being and health of the patients who are served at the center. The health center is the home of the University of Miami-run Family Medicine Residency Training Program. The center offers comprehensive primary care services and facilitates referrals to Jackson Memorial Hospital for specialized services. At Jefferson Reaves, staff provides care and treatment in three different languages: English, Spanish, and Creole.
Requirements
- Generally requires 0 to 3 years of related experience.
- Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with critical thinking and professional composure.
- Ability to understand and follow instructions.
- Ability to exercise sound and independent judgment.
- Knowledge and skill in use of job appropriate technology and software applications.
- Valid license or certification is required as needed, based on the job or specialty.
Responsibilities
- Greets and checks in patients to EHR.
- Collects identification and insurance card to scan into the patient's chart.
- Collects copays, coinsurance, deductible, and past due balances.
- Schedules new and follow up appointments for all patients.
- Contacts any patients that no show and/or cancel appointments to reschedule.
- Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
- Confirms appointments and verifies patients' insurance eligibility daily.
- Processes medical records requests by scanning or faxing requested information.
- Assists Therapist with scheduling tests and ancillary services.
- Assures all requested authorizations have been approved.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
