Receptionist

Lifepoint Health•Lawrenceburg, TN

About The Position

Provides administrative support and performs receptionist, clerical, customer service, and non-technical duties in practices or departments. The position reports to an Office Manager/Supervisor or Department Director and is classified as non-exempt. The Receptionist handles office communications and records, greets visitors, assists patients and providers, coordinates appointments and meetings, maintains the office and its supplies, responds to information requests, and may perform basic accounting functions where payments are made or collected. The role requires critical thinking, decisive judgment, minimal supervision, and the ability to work in a stressful environment and take appropriate action. The position works scheduled shifts, including overtime when necessary, and accepts call schedules as directed. Other duties and participation in staff meetings, in-service activities, projects, and committees may be assigned. The employee must follow STRHS policies and procedures and maintain a neat, professional appearance consistent with the dress code.

Requirements

High school diploma or equivalent preferred; associate degree preferred.
Critical thinking skills and decisive judgment.
Ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.

Responsibilities

Prepare statistical reports and perform clerical functions, including preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems and databases, entering data, typing documents and correspondence, photocopying, scanning, and faxing.
Greet visitors and communicate with patients, providers, and other offices, departments, or facilities.
Place, answer, and direct phone calls and distribute messages.
Organize, coordinate, and schedule meetings and appointments.
Keep the office area neat and tidy and monitor and order office supplies.
Handle information requests by reviewing files and records, answering inquiries, and responding to incoming work requests.
Coordinate workflow and compile records of office activities.
Control basic accounting functions, such as checking invoices, making deposits, and managing petty cash, in offices or departments where payments are made or collected.
Perform other duties as assigned.
Attend and participate in staff meetings, in-service activities, projects, and committees as assigned.
Adhere to and support STRHS policies and procedures.
Work scheduled shifts, including overtime when necessary, and accept call schedules as directed.
Maintain a neat and professional appearance in compliance with the existing dress code.