Receptionist (Part Time)

Williamsburg Landing Inc•Williamsburg, VA

3d•Onsite

About The Position

The Receptionist provides administrative, customer relations, and support services to residents, visitors and team members over the phone, via email and in person to present a positive and efficient image of Williamsburg Landing. This position works under the direction of the Resident Engagement Manager.

Requirements

High school diploma or GED, required
Proficiency with MS Office and basic knowledge of cash receipts and accounting procedures, required
Excellent organizational, administrative, customer service and communication skills
Ability to understand and respond appropriately to older adults with unique life issues
Ability to handle a wide variety of tasks simultaneously
Ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and tactful manner
Ability to reach, bend, stoop, and lift up to 25 pounds is required when stocking the store and delivering packages

Nice To Haves

Two or more (2+) years’ experience in reception, customer service or hospitality environments, preferred

Responsibilities

Greets residents, team members and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
Schedules resident transportation as requested and forward medical appointments to administrative assistant
Ensures professional appearance of the main lobby and front desk
Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
Monitors resident movement through lobby and front desk areas and promptly responds to potential elopement risks in accordance with community safety procedures.
Provides information on campus facilities, services, and events
Forwards requests for facilities services on behalf of residents or team members via work orders to Facilities Management.
Assists residents with small clerical tasks such as addressing cards and envelopes, making photocopies, and retrieving mail
Stamps, sorts, and distributes mail and floral arrangements; redirects improperly addressed mail; delivers packages
Manages the store in Assisted Living, ensuring inventory is maintained, items are charged correctly, and ensures sales are balanced at end of the shift
Assists in training receptionists and provides coverage for other receptionists as needed
Assists other departments with clerical requests and/or projects as time permits
Performs other duties as assigned