(DRAFT) Receptionist

Scheels•Sioux Falls, SD

About The Position

SCHEELS offers a rewarding career for individuals passionate about sports, fitness, fashion, or the outdoors, providing extensive business and product training. As a leader in the sporting goods industry, SCHEELS is dedicated to creating the best customer experience in the USA, featuring the largest selection of sports brands, special attractions, and unmatched customer service. The company empowers its associates to become experts, offering top-tier product and expert training, with a strong focus on mentorship and professional development throughout their careers.

Requirements

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Ability to read, write and comprehend simple instructions, short correspondence, and memos
Demonstrate multitasking, organization, attention to detail, and problem solving skills
Experience in Microsoft Office programs such as Word, Publisher, and Excel
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Excellent written and verbal communication skills
Ability to complete basic mathematical equations
Ability to deal with problems involving several concrete variables in standardized situations
Associates degree (AA/AS) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Responsibilities

Answer all incoming calls in a friendly, professional and pleasant disposition
Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual/department, updating phone lists and assisting other office positions as needed
Create daily pocket schedules, make signs for all shops, order supplies and keep stocked at all times
Assist in various projects for members of the Leadership team as needed