Receptionist - Full Time

Medical Associates•Dubuque, IA

9d•Onsite

About The Position

Medical Associates Clinic is hiring a Full-Time Receptionist to be a dynamic member of our team. The primary schedule involves rotating shifts Monday - Friday between the hours of 6:45 am - 5:00 pm, working 5 days/40 hours per week. This position is full benefits eligible.

Requirements

High school diploma or GED required.
From three months to one year of similar or related experience.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.
Ability to multi-task and work in a fast paced environment.
General computer knowledge with proficient keyboarding skills.
Multi-line telephone system.
Cash handling experience.
Ability to work independently with limited direction, problem solving and resourcefulness.

Responsibilities

Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
Check in patients for their appointments, including reviewing, updating, and/or obtaining patient information and making necessary account changes to ensure correct billing.
Set up new insurance coverage or modify existing insurance coverage records as needed.
Collect copay or other payments where applicable and perform accurate end of day balancing.
Schedule appointments for patients within our clinics or as needed from work queues, applying applicable department/provider scheduling protocols relating to appointment types and lengths while directing patients to appropriate providers/specialties.
Provide verbal and/or written instructions to patients, peers, and clinical team members, interacting tactfully with customers and establishing and maintaining effective relationships with others.
Complete all other assigned projects and duties.

Benefits

Pay raises at least annually
Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
401k with Immediate Matching (50% on the dollar up to 7% of pay)
Additional annual Profit Sharing
Flexible Paid Time Off Program (24 days off/year)
Medical and Dependent Care Flex Spending Accounts
Life insurance
Long Term Disability Coverage
Short Term Disability Coverage
Dental Insurance