Receptionist

Pfaff Automotive Partners•Markham, ON

33d•CA$37,000 - CA$42,000•Onsite

About The Position

Pfaff Automotive, part of the Lithia & Driveway organization, is seeking a Receptionist to join their team at Porsche Centre Markham. This role is crucial for providing excellent customer service and acting as the first point of contact for guests. The company emphasizes career growth, continuous improvement, and a high-performance culture, offering opportunities for advancement and development through internal learning programs.

Requirements

1+ years of experience
Proficiency with Microsoft Office.
Excellent telephone etiquette.
Excellent interpersonal, communication (verbal & written English) and customer service skills.
Detail-oriented and excellent organizational and multi-tasking skills.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Nice To Haves

Experience with licensing, CDK and One-Eighty is an asset

Responsibilities

Greets customers and visitors, ensuring optimum customer service.
Answers and directs phone calls and ensures messages are delivered to the respective parties.
Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
Answers customer questions about services performed or refers them to someone who can.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
All other duties as assigned by the Sales Manager