Receptionist_NE-TX_301-Corps Program

Salvation Army • Midland, TX

2d • Onsite

About The Position

This position is responsible for answering the telephone, directing calls, taking messages, receiving and receipting deliveries and donations, greeting visitors, providing general information about The Salvation Army's operations and services, and performing routine clerical work such as typing and filing. The role involves significant interaction with clients seeking social services assistance, managing the food pantry, and handling administrative tasks.

Requirements

• Ability to direct phone calls to the appropriate person or destination.
• Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner.
• Ability to record accurate and complete messages.
• Ability to perform clerical support work while operating the multi-line telephone.
• Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to plan and coordinate the distribution of food and commodities to the public.
• Ability to project a positive and professional image of The Salvation Army.
• High school diploma or G.E.D.
• Prior experience working with the public performing customer service or receptionist responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skills and abilities.
• Ability to read, write and communicate the English language effectively.
• Ability to operate a telephone and/or switchboard.

Responsibilities

• Schedules client appointments with the social services worker.
• Receives, responds to and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
• Assists the social services worker by issuing clothing and furniture vouchers as needed.
• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.
• Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
• Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients; determines eligibility for food pantry assistance.
• Receives, inspects and sorts donated food items according to the category and condition.
• Coordinates the retrieval, storage, and distribution of food and commodities for the program.
• Prepares labels for food; packages food.
• Monitors expiration dates on all food in the pantry; discards outdated or damaged food.
• Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
• Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas.
• Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program; informs supervisor of supplies needed; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.
• Receives and prepares receipts for non-monetary donations, packages, airline tickets, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.
• Performs data entry to input client information in appropriate database.
• Performs other administrative duties as needed.
• Maintains the neatness and attractiveness of the reception and food pantry area.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED