Receptionist, Welcoming Center

Lutheran Social Services of Illinois • Chicago, IL

7d • $20 • Onsite

About The Position

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference. LSSI is hiring a part-time Receptionist at the Welcoming Center, Saturday through Sunday. Responsible for supporting weekend clinic operation by performing clerical and supportive financial duties. Also responsible for operating in a highly compassionate, responsible, and independent manner to manage administrative tasks of an outpatient behavior health clinic and walk-in crisis center.

Requirements

• High school diploma or equivalent required.
• Background check clearance required.
• Demonstrated ability to learn and utilize Care Logic (CL) electronic health record in order to perform essential job functions required.
• Experience meeting the public tactfully and courteously, answering questions in person and over the telephone, and communicating effectively and respectfully with clients and members of the community.
• Experience performing confidential clerical work with speed and accuracy required.
• Experience monitoring and controlling patient records to ensure required confidentiality, following HIPAA regulations required.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Experience with mental health billing preferred.
• Demonstrated knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.
• Demonstrated ability to work collaboratively with counseling and nursing staff to meet client needs preferred.
• Demonstrated ability to learn and effectively implement de-escalation techniques preferred.
• Knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.

Responsibilities

• Answer incoming phone calls and greet clients and walk-ins at the door.
• Provide information and refer calls and visitors to appropriate staff.
• Perform clerical duties, including but not limited to filing, faxing, copying, and mailing.
• Record and balance payment in designated system on a daily basis.
• Collect co-pays and deductibles on a daily basis.
• Complete MEDI checks and Run MaxRTE daily.
• Coordinate with Office Manager to ensure insurance verification is completed for new clients opened on weekends.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Benefits

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED