Receptionist - IDEA San Benito (Immediate Opening)

IDEA Public Schools•San Benito, TX

1d•$16 - $20•Onsite

About The Position

The mission for the receptionist is to support students, families and team members by providing excellent customer service and serving as the first point-of-contact for students, parents, visitors and phone inquiries. The receptionist will focus primarily on ensuring parent satisfaction and ensuring families’ needs are met by sharing information, coordinating with other team members, and greeting all visitors.

Requirements

High school diploma or GED
One year of clerical experience in office setting
Proficient keyboarding skills
Effective organization, communication, and interpersonal skills
Ability to follow written instructions and operate multi-line phone system

Nice To Haves

Mission Focus – focuses on IDEA’s core purpose of getting all students into college
Record of Results – holds high expectations for self and others to achieve and surpass intended goals
Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
Communication – effectively conveys information using a variety of channels and techniques
Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions
Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
Has demonstrated effective outcomes and results, and wants to be held accountable for them
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
Works with urgency and purpose to drive student outcomes
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students

Responsibilities

Manages all front office traffic including late students, parents, and visitors.
Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students
Utilizing PowerSchool to locate student schedule for parent pick-ups
Communicating with teachers on student pick-ups
Direct visitors to appropriate team member
Direct late students to SIS Coordinator
Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools.
Organizing essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.
Copying materials to ensure there is always a supply of all documents at hand
Communicating effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are current
Coordinates and transfers student records to appropriate team member.
Maintaining confidentiality of records as appropriate
Collaborating with appropriate team members to establish system of transferring student records, ie. Dropping off records in a sealed folder in SIS office, Health Services Coordinators office, etc.
Answers phone calls by providing general information and/or connecting call to appropriate team member.
Familiarizing with various roles and duties of team members ie. SIS manages all schedule changes, APO manages all student absences inquiries, etc.
Managing a list of extensions and ensuring list remains updated throughout the year
Serves as a liaison between parents, students and team members.
Communicating morning announcements to students and team members
Exemplifying IDEA core values and exemplar customer service skills
Provides lead team support as needed.
Recruiting students for the following school year if needed
Exercise good judgment and excellent customer service:
Answering all phone calls
Greeting parents, students, visitors
Serves as the backup for the Nurse/Health Aide

Benefits

Comprehensive benefits plan
Majority of the employee premium for the base medical plan paid
Subsidizing the majority of costs for a spouse/domestic partner and children
Paid Family Leave: Up to 8 weeks of paid leave for the birth or adoption of a child
Tuition Reimbursement: Up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year
Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services
Dental and vision plans
Disability
Life insurance
Parenting benefits
Generous vacation time
Referral bonuses
Professional development
Relocation allowance