Receptionist - Per Diem-4

Sturdy Memorial Hospital•Plainville, MA

2d•Onsite

About The Position

Under the direction of the department manager/supervisor, greets and directs visitors and patients to appropriate destinations. Follows well-defined rules and guidelines with respect to disclosure of confidential information. Performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.

Requirements

Minimum of 1 year of customer service/receptionist experience
Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as the hospital/department’s initial representative
Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
Excellent command of verbal and written English
Positive interpersonal communication dynamic with strong organizational skills
Ability to problem-solve using creative and critical thinking skills
Detail oriented with the ability to prioritize based on shifting demands
Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment
Ability to effectively communicate with all age levels served within the scope of the position/assigned areas.
Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Nice To Haves

Basic technology skills, including use of Microsoft office programs.
Experience with Workday a plus

Responsibilities

Greets and directs visitors and patients to appropriate destinations.
Follows well-defined rules and guidelines with respect to disclosure of confidential information.
Performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.
Receives and directs incoming calls to appropriate departments and/or patient rooms.
Adheres to and respects confidentiality of all protected patient and employee information.
Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations.
Floats to other practice locations as needed.