Receptionist, Part-Time

Ecumen•Maplewood, MN

7d•Onsite

About The Position

The Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. This position will also perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor. About Us: Ecumen Lakeview Commons consists of 82 assisted living rental apartment homes, as well as 16 additional residences for seniors requiring memory care services and is in Maplewood, Minnesota. Lakeview Commons has beautiful views of our wooded backyard and beautiful Beaver Lake. Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota’s 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do.

Requirements

Must be 17 years of age or older
Excellent customer service and telephone skills.
Ability to communicate effectively in both verbal and written formats
Proficient with Microsoft Office Suite
Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Nice To Haves

High School diploma or GED equivalent
Prior customer service experience
Prior experience working with seniors

Responsibilities

Greets all persons entering the facility in a professional and courteous manner.
Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors.
Notifies supervisor of any unsafe or perceived safety issues.
Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.
Sends and receives fax transmissions, emails, scanned, mail as directed.
Ensures resident/tenant directory is accurate and up to date.
Routes resident and office mail to appropriate parties.
Provides support to business office and other management staff, as directed.
Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
Performs other duties as assigned.