Receptionist - Optical Clinic

Mercyhealth•Lake Geneva, WI

6d•Onsite

About The Position

The Receptionist is responsible for providing administrative and clerical support within an optical clinic. This role involves managing patient appointments, handling patient registration and check-in processes using Epic software, verifying insurance information, collecting co-payments, and ensuring patient privacy. The receptionist also manages incoming calls, greets visitors, handles mail, and maintains office supplies. Depending on the clinic assignment, phlebotomy-specimen collection duties may also be required. Additionally, the role involves assisting patients with MyChart sign-up and responding to MyChart messages, as well as preparing and pre-registering patients for upcoming appointments. The receptionist is expected to maintain high standards of registration accuracy and co-payment collection.

Requirements

High School diploma or equivalent
Previous medical reception experience required
Internal Receptionist candidates must have at least two years’ experience in a Receptionist 1 position with Mercyhealth or be cross trained in 3 or more clinic departments/locations.

Nice To Haves

Understands and demonstrates Critical Moments of Service techniques and standards

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about the organization, physicians, and available services.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.
Performs phlebotomy-specimen collection duties (depending on clinic assignment).
Schedules patient appointments.
Performs EMR-Electronic Medical Records registration -check-in processes in Epic.
Loads, verifies, and updates patient demographics.
Scans, loads, and verifies insurance coverage.
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all Alerts in Epic and refers patient to a PFC when necessary.
Collects co-payments and other self-pay obligations when required and posts in Epic.
Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions/online payment posting within Epic.
Processes payments and deposits by adhering to the system's Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer at the end of each day.
Performs petty cash count in and out daily and records appropriately.
Assists patients with MyChart signup and activation.
Replies to MyChart messages in a timely manner, closing messages when complete.
Safeguards patient privacy and confidentiality per MHS policies.
Preps and routes daily for upcoming appointments for frontline registration.
Reviews daily work queues and corrects identified patient registration errors.
Utilizes Epic waitlists based on provider preference.
Reviews and updates no-shows and cancellations for the day.
Preps and pre-registers patients for upcoming appointments.
Processes referrals and pre-certifications when required.
May be assigned to update and maintain physician scheduling protocols.
Maintains an average check-in time equal to or above 50 percent of all reception partners specific to 3 of the 4 following indicators: Average Check In Time, Average Registration Time, Average Registration Time for New Patients, Average Registration Time for Existing Patients.
Maintains an average registration accuracy equal to or above 50 percent of all reception partners as measured by percent Workflows Without Registration Warnings.
Maintains an average collection of co-pays equal to or above 50 percent of all reception partners.
Ensures reception and lobby areas are well maintained and clean.
May be required to work flexible hours and overtime during peak hours.
Performs all other duties as assigned.
May assist in new partner orientation, training, and mentoring.
Active participant in established performance improvement projects.
May be responsible for working in alternate locations.