Receptionist (16 hours per week)

Hiawatha Valley Mental Health Center•Winona, MN

4d•$16 - $23•Onsite

About The Position

Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties. At HVMHC, we recognize the importance of work-life balance and offer flexible scheduling to support our employees' needs. We are committed to professional growth and prioritize internal promotions whenever possible. For team members pursuing licensure, we provide free clinical supervision to help you achieve your goals. Additionally, we utilize Eleos, an augmented intelligence software, to assist with case note documentation—allowing our staff to focus more on client care. We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services.

Requirements

Prior receptionist experience, preferably with multi-line phone system.
Good communication skills.
Ability to work independently.
Ability and knowledge to operate and use computers and word processing software in Windows environment.
Must be able to maintain confidentiality.
Must possess a vehicle valid driver’s license and a willingness to travel as needed to organization locations throughout SE MN.

Responsibilities

Greet all people who are calling and/or coming into the reception area of Hiawatha Valley Mental Health Center.
Verify client information at each visit, including insurance information, and update in computer as needed.
Collect client payments.
Schedule/reschedule clients.
Work cooperatively, efficiently, and effectively with both client and staff to ensure needs of clients/Hiawatha Valley Mental Health Center are met.
Greet and assist clients.
Transfer calls to the appropriate staff/department.
Verify client address, phone number and billing sources, updating records as necessary.
Copy insurance cards.
Collect and record client payments.
Notify clinicians of arrival of clients in timely manner.
Schedule and reschedule appointments as needed, let clinician know about appointment changes.
Fill in for other receptionist(s) at satellite offices as needed.
Typing/word processing and sending correspondence for clinicians as needed.
Verify client insurance benefits by appropriate system via internet or phone.
Assist Intake with paperwork, as needed.