Maple Grove/Minneapolis - Full Time Receptionist

SEV Laser•Maple Grove, MN

10h•$17 - $19•Onsite

About The Position

Sev Laser is a rapidly growing company with over 70 locations nationwide, offering significant career advancement opportunities. We are seeking passionate Front Desk Receptionists who are dedicated to the beauty industry and committed to providing an exceptional client experience. If you are enthusiastic about beauty and customer relations, this role offers a great fit. Our receptionists are key to making clients look and feel good, ensuring they feel welcomed and appreciated in our clinics.

Requirements

Previous experience in a receptionist or customer service role is preferred.
Strong sales skills with a proven track record of meeting or exceeding targets.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in Zenoti scheduling software is preferred.
A positive attitude and a passion for the beauty and wellness industry.
Comfortable using computer systems and booking platforms.
Reliable, punctual, and consistent attendance.
Ability to work independently.
Weekend availability required.
Must be available to work up to 4 days per week including weekends.
Must be available to work from 9:30 am to 7:30 pm each day.

Responsibilities

Greet clients warmly upon arrival and departure.
Manage client check-in, check-out, and payment processing.
Provide accurate information regarding treatments, packages, retail products, and promotions.
Address client inquiries professionally and courteously.
Maintain client confidentiality and adhere to SEV service standards.
Actively promote services, memberships, and retail products.
Identify client needs and suggest appropriate treatments or upgrades.
Support clinic sales targets through product knowledge and client engagement.
Maintain up-to-date knowledge of pricing and promotions.
Accurately book, modify, and cancel appointments.
Answer phone calls with excellent phone etiquette.
Respond promptly to emails and voicemails.
Efficiently utilize booking and client-management systems.
Support the scheduling flow and operational updates.
Open and close the clinic according to Standard Operating Procedures.
Maintain a clean, organized, and well-stocked front desk and lobby area.
Assist with the cleaning of treatment rooms between clients as needed.
Monitor inventory levels and inform management when supplies are low.
Participate in required service and sales training sessions.
Model SEV service standards and professional conduct.
Support the onboarding process for new team members.
Contribute positively to the team culture.