Receptionist - Clinic

Beloit Health System•Beloit, WI

2d•Onsite

About The Position

Beloit Health System is looking to add a Receptionist to our Team! The Receptionist answers incoming telephone calls, checks in patients as they arrive, schedules appointments, and takes telephone messages for Immediate Care. This role involves managing patient check-in and check-out processes, verifying information, collecting payments, and ensuring patient satisfaction. The Receptionist also handles scheduling, updates patient information in the system, and prepares the desk for the next day's operations. This position requires accuracy, attention to detail, flexibility, and the ability to work in a fast-paced, interruptive environment while maintaining professionalism.

Requirements

High School graduate or equivalent required.
Excellent organizational, verbal communication and interpersonal relation skills to be utilized with patients, public, and staff.
Ability to work with a diverse patient population.
Ability to read, write, add, subtract and alphabetize.
Computer literacy.
Accuracy, attention to detail, flexibility, and able to work in a fast-paced, interruptive environment.
Must be able to multi-task and prioritize work.
Must possess the ability to maintain control and professionalism.

Nice To Haves

Medical terminology and/or medical clinic reception experience preferred.

Responsibilities

Answers incoming telephone calls in a prompt, courteous manner.
Accurately records pertinent information when scheduling appointments and taking phone messages.
Completely and accurately implements check-in process to include guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card.
Directs patient to correct waiting area.
Verifies that signature of NPP is on file, if not has patient sign form and updates on system.
Checks patient out after completion of physician visit or procedure.
Schedules any necessary follow-up appointments according to physician's guidelines.
Uses all options to represent the physicians' practices in an accommodating manner.
Participates in opening and closing responsibilities and Saturday schedule, by rotation.
Sets up information on system for new patient accounts.
Follows instructions regarding patient account status to determine delinquent accounts and alerts appropriate personnel at time appointment is scheduled.
Collects patient payments accurately (includes cash, check, debit and credit card payments), enters payments into computer system and prints receipt.
Refers patient's questions regarding insurance, billing, patient accounts, payments and record transfer to the proper department.
Attends to physician needs in relation to work-ins, canceling, rescheduling, or confirming appointments as directed by nursing staff or physician in an efficient and timely manner.
Meets productivity benchmarks as established for position to meet quality and quantity standards.
Executes changes when indicated on patient data within the computer system, i.e., address, phone number, etc.
Updates patients on doctors' schedule changes, such as running behind due to emergency, obtaining this information from the nurse.
Prepares desk for next day by completing designated closing tasks, including updating physician directives, maintenance (56 screen), clearing work area of confidential patient information, updating computerized schedule, putting routing tickets in order, supplies work area with needed equipment, etc.
Directs dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary.
Demonstrates ability to perform functions accurately and efficiently with computer software application appropriate to position.