Receptionist

PetVet Care Centers•Johns Creek, GA

36d•$15 - $16•Onsite

About The Position

The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Requirements

Prior customer service experience required (veterinary, medical, or hospitality experience preferred)
Strong communication and multitasking skills
Comfortable working in a fast-paced environment and remaining calm under pressure
Basic computer proficiency (experience with veterinary software is a plus)
Willingness to learn basic medical terminology and assist with triage communication
Reliable, punctual, and professional demeanor
Must be willing to work with small mammals, exotics, dogs, cats.
Must be a team player

Nice To Haves

1+ year of experience in a veterinary, medical, or customer-facing office setting
Familiarity with veterinary terminology, vaccine schedules, or client communication in a clinical setting
Experience using veterinary software (Cornerstone, ezyVet, Avimark, etc.)
Knowledge of basic animal handling or triage procedures
Interest in pursuing growth opportunities within veterinary medicine

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.