Receptionist, Float Pool PD - Cross Functional Services - MG

Inspira Health • Mullica Hill, NJ

1d • Onsite

About The Position

A nonexempt, clerical position that supports the daily activities of the medical offices/centralized scheduling. Tasks may include greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner. Addresses the call by responding to the inquiry, scheduling an appointment, or transferring the caller to the appropriate personnel. May initiate a triage task for response by medical personnel as needed per protocol. Coordinates reminder calls to all patients scheduled for the following business day as needed. Schedules patient studies recommended by provider(s) as needed. Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.

Requirements

• High school diploma or equivalent
• Knowledge of medical terminology and organization services
• Knowledge of individual responsibilities to accurately direct callers

Nice To Haves

• One year of experience in customer service or reception
• Experience in a medical practice or health care environment
• Completion of Medical Terminology Course

Responsibilities

• Greeting patients in a prompt, courteous, and professional manner
• Telephone coverage
• Appointment scheduling
• Patient registration
• Insurance eligibility
• Patient referrals
• Answering telephone calls
• Responding to inquiries
• Scheduling appointments
• Transferring callers to appropriate personnel
• Initiating triage tasks for medical personnel response as needed per protocol
• Coordinating reminder calls to patients
• Scheduling patient studies recommended by provider(s)
• Greeting and directing patients and visitors
• Coordinating referrals for patients through insurance and physician offices
• Collecting payments from patients
• Reconciling daily cash reports

Benefits

• Great Benefits Offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED