Frenchies Nail Salon Receptionist
About The Position
Frenchies Nail Salon is seeking a confident, upbeat, and customer-focused Front Desk Concierge to be the heart of their vibrant salon. This role involves setting the tone for an exceptional customer experience by providing positivity and proactive service in a dynamic, stylish environment free from harsh chemicals. The position is available in full and part-time roles. Frenchies is a clean, modern, and engaging nail salon providing exceptional services for guests, focusing on superior cleanliness, natural products, and guest and team health. They pride themselves on sanitation and sterilization techniques that go beyond industry standards.
Requirements
- Minimum of 2 years in customer service
- Exceptional communication skills and a professional demeanor
- Excellent multitasking abilities and a proactive work ethic
- A friendly, team-oriented attitude
- Can clearly explain why Frenchies doesn’t offer certain harmful services like the competition—while confidently highlighting the benefits of what we do offer
- Are excited to be a consultant and describe the unique benefits of our service and retail products
- Enjoy giving new guests tours of the studio , pointing out what makes Frenchies different from the competition
- Feel confident selling memberships and retail products to guests and aren’t intimidated by sales conversations
- Are comfortable suggesting rebooking timeframes and promoting in-store specials or seasonal offers
- Stay organized and upbeat while juggling multiple tasks throughout the day
- Radiate positivity and make every guest feel welcomed, appreciated, and excited to return
Nice To Haves
- Preferred experience in a receptionist or concierge role
- You’ve worked in a high-end or luxury spa environment
- You have experience in a membership-based salon, spa, or fitness studio
Responsibilities
- Warmly greet guests and assist them with checking in and out
- Efficiently handle appointment scheduling and phone inquiries
- Uphold salon cleanliness and maintain our high standards
- Educate guests on the Frenchies Way and ensure a seamless experience
- Inform guests about the benefits of the Frenchies Polish Pass program, encouraging enrollment
- Provide attentive service throughout guests' visits to enhance comfort
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Monthly bonus based on performance
- Employee and customer referral bonus
- Paid training on customer service and nail care education
- 30% off products
- 25% off services
- Employer Contributed Retirement Plan
- Earned Paid Time Off
- Continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
