Emblem Hospice | Receptionist | Non-Exempt

Emblem Home Health and Hospice•Phoenix, AZ

About The Position

JOB SUMMARY The Business Office Staff/Receptionist is responsible for coordinating all office activities including: medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. The Business Office Staff is responsible to the Executive Director and Director of Clinical Services and may assist with: direct patient expenditures coordination, employee time sheets, personnel records and billing liaison.

Requirements

High school graduate or equivalent.
Two years data entry experience.
Previous billing and computer experience, preferably in hospice or similar operation.
Previous health care related billing experience.
Ability to type 50 words per minute.
Word processing skills
Personal computer skills
Business machine knowledge

Responsibilities

Maintains confidentiality of patient information.
Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.
Communicates effectively on the telephone with patients, families and staff.
Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.
Welcomes and assists all guests.
Manages incoming, outgoing and interoffice mail.
Performs typing, faxing and coping tasks as requested for various staff persons.
Inputs data into computer for billing purposes.
Orders and maintains accurate records of medical equipment and supplies.
Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator.
Responsible for gathering and recording staff members’ DSRs.
Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.
Responsible for assisting with audits of patient information.
Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office.
Performs other necessary functions/duties as assigned by the Executive Director.
Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director and/or Director of Clinical Services.