Receptionist- Sun City

COAST DENTAL•Ruskin, FL

8d•Onsite

About The Position

The Receptionist supports the dental office at the front desk, combining patient interaction with basic paperwork administration under the direction of the Office Manager. The position handles patient check-in and registration, appointment scheduling and confirmation, insurance verification, pre-authorizations, checkout, chart filing, and front-desk upkeep. The Receptionist also participates in huddles, chart reviews, routine office meetings, and assigned checklist activities.

Requirements

Basic clerical and administrative skills.
Excellent customer service skills and professional, courteous phone etiquette.
Working knowledge of Internet Explorer and Microsoft Word.
Strong organizational skills and ability to multitask.

Nice To Haves

Basic knowledge of insurance and dental terminology.
Knowledge of Microsoft Excel.
Experience with dental software such as EagleSoft.
Previous insurance and/or dental office experience.
Previous experience with orthodontic or other specialty practices.

Responsibilities

Provide excellent customer service to patients in person and over the phone.
Check in patients and complete patient registration under the direction of the Office Manager.
Schedule patient appointments within operational standards.
Confirm patient appointments two business days before the appointments.
Verify insurance two business days before general and specialty patient visits, determine coverage and benefit limits, and link insurance in EagleSoft as directed.
Ensure required pre-authorizations are received before appointments.
Complete patient checkout by reviewing charts to ensure information is written properly and procedures are documented and match the signed routing slip.
File patient charts daily.
Participate in morning huddles, chart reviews, and routine office meetings as necessary.
Participate in assigned monthly checklist activities.
Keep the front desk area clean and neat.
Perform other assigned duties and responsibilities.