PRN Receptionist

Trinity Health • MMCIA - MercyOne West Grand Clinic Central IA, IA

2d • Onsite

About The Position

The PRN Receptionist is a part-time role responsible for managing patient check-in and check-out processes, handling phone calls, scheduling appointments, and maintaining patient records. This position ensures efficient patient flow and compliance with clinic policies. The role involves accurate data entry, payment collection, and communication with patients regarding appointments and necessary documentation.

Requirements

• Must be 16 years of age.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Perform patient check-in at the time of visit and complete all necessary paperwork.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access related hardcopy materials into the electronic medical record.
• Prepare charts for patient appointments, ensuring all necessary information is complete.
• Conduct all functions associated with patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients about needed documentation and payment details.
• Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
• Perform other duties as assigned by management.

Benefits

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed