Receptionist - ALF

ROCKY MOUNTAIN CARE GROUP•Provo, UT

2d•Onsite

About The Position

Provide customer service, answers and directs phone calls, emails, etc. to the appropriate individuals. This role is part of the Administration Department and reports to the Administrator, Business Office Manager or Designee. The Receptionist is responsible for welcoming visitors, performing clerical functions, utilizing computer skills, and promoting a positive and collaborative work environment. The position also involves staying informed about developments in the skilled nursing sector and ensuring compliance with facility policies and regulations.

Requirements

High school diploma or equivalent is preferred.
Exceptional people skills that include proper phone etiquette
Computer skills
Ability to read, write, speak, and understand the English language.
Must be a supportive team member, contribute to and be an example of teamwork.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents/ patients, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents/patients, family, and staff.
Must not pose a threat to the health and safety of other individuals in the workplace.
Successfully follows oral and written instructions.
Successfully relays information concerning business office matters, residents, employees, or any given subject matter.
Willing to cope with the mental and emotional stress of the position.
Communicates with all departments.
Works in office
Willing to work to task completion despite frequent interruptions.

Nice To Haves

Proficiency in various excel, word, adobe, and other electronic reporting formats.
Ability to assist in evacuation of residents/ patients during emergency situations (where applicable).
Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.

Responsibilities

Answers phone calls and directs them to the appropriate personnel.
Welcomes visitors (Provides tours when applicable or appropriate).
Performs a variety of clerical functions as assigned by Administrator or Business Office manager.
Utilizes and is proficient in various excel, word, adobe, and other electronic reporting formats.
Makes written and oral reports/recommendations as requested.
Attends meetings as required or necessary.
Promotes teamwork, mutual respect, and effective communication.
Promotes positivity and active daily problem solving.
Reads and stays informed regarding developments in the skilled nursing sector and associated support services, regulatory, business practices and other entities potentially influencing the facility’s fiscal health.
Reviews and develops a plan of correction for accounting deficiencies noted during survey inspections and provide a written copy of such plan to the Administrator.
Promotes and encourages an environment of trust within the Business Office as well as with department heads and all facility employees.
Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
Treats all customers with dignity and respect.
Promotes and protects all residents’ rights (where applicable).
Establishes a culture of compliance by adhering to all facility/agency policies and procedures.
Complies with standards of business conduct, and state/federal regulations and guidelines.
Always follows appropriate safety and hygiene measures.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents/patients to supervisor and/or administrator.
Protects residents/patients from abuse and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility/ agency policy.
Participates in all life safety and emergency drills and trainings.
Fulfills responsibilities as assigned during implementation or activation of the facility/ agency’s emergency plan.
Reports work-related injuries and illnesses immediately to supervisor.
Follows established infection control policies and procedures (where applicable).
Completes all assigned training as a condition of employment.