Receptionist Position

Health Atlast West La•Los Angeles, CA

2d•Onsite

About The Position

The Front Desk Receptionist position plays a critical role in the success of the practice. The person in this position must maintain a positive attitude and allow the patient to feel their smile even in phone or written conversations. The ideal candidate will possess exceptional communication skills, exude positivity, and thrive in a fast-paced environment. Experience in a chiropractic or healthcare clinic or similar setting is preferred.

Requirements

Excellent customer service skills.
Effective and clear communication skills, both written and verbal.
Strong organization skills.
Maintains a neat and organized workspace and adheres to HIPPA compliance policies.
Attention to detail.
Remaining calm under pressure and the ability to multi-task and handle multiple calls at once.
Proficient computer skills.
Medical office experience preferred.
Prior experience in a customer-facing position, preferably as a receptionist.
High School degree or the equivalent.

Nice To Haves

Experience in a chiropractic or healthcare clinic or similar setting is preferred.

Responsibilities

Greet everyone with a smile and an enthusiastic verbal greeting.
Answer phones, return voicemails and screen calls for Practitioners.
Check patients in and out of the practice. Checking out patients includes scheduling future appointments and collecting payment.
Checking in New Patients ensuring that all necessary items are collected upon check in: New Patient Intake forms, copy of DL and Insurance Card, a credit card to be stored in our system for payments.
Getting vitals (Height, weight, blood pressure, pulse, etc.) on all new patients.
Assisting the providers with patients. Getting patients on the roller table, putting e-stim on them etc.
Verifying new patient’s insurance information and creating files.
Monitor various patient communication sites such as Classpass, Dear Doc, Zocdoc and others to respond to new appointment requests promptly when a request is made.
Call patients to confirm upcoming appointments.
Call patients to check on how they are feeling following appointments.
Create new sales opportunities by promoting all services the practice has to offer to all patients you come in contact with.

Benefits

Bonus based on performance
Employee discounts
Opportunity for advancement
Company Blue Shield health plan, 100% coverage primary care, urgent care, telemedicine, and generic medication
Cal Savers retirement plan
40 hours of sick pay
1 week vacation accumulates after 1 year
2 weeks vacation accumulates after 2 years
employee discounts
production bonuses