Receptionist

Friends House Retirement Community, INC • Sandy Spring, MD

35d • $18 - $19

About The Position

The Receptionist is responsible for greeting all visitors and managing day-to-day communications on a variety of fronts.

Requirements

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team-based environment.
• Strong time management and organizational skills.
• Must have excellent computer skills, including Word, Excel, Outlook, and Power Point.
• Ability to efficiently operate all functions of the property telephone system.
• Thorough understanding of various alarm systems used in the community.
• Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
• Clear, pleasant telephone voice.
• Must be able to read and write English and follow verbal and written instructions.
• Ability to work flexible hours including weekends and evenings.
• High school diploma or college education strongly preferred.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.
• Requires ability to stand and walk short and long distances for extended periods.
• Must be able to lift and/or carry objects more than 25 pounds.
• Requires reaching above, below, and at shoulder length.
• Ability to remain calm and positive in stressful situations.

Responsibilities

• Greets visitors to the community in a prompt and gracious manner. Determines the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or takes and distributes messages promptly and accurately.
• Respond to any residential living pendant calls, document time and reason for calls.
• Manages incoming and outbound mail, accepts and logs packages and notifies recipients of package receipt. Assists residents and employees with outbound packages/ express mail and assists with tracking if needed
• Assist residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems and acts as the point of contact throughout emergency situations until relieved of this duty.
• Accepts, documents, and distributes maintenance work requests from residents and employees and follows up to ensure they are responded to in a timely manner.
• Maintains contact information for residents, employees, local attractions, and emergency organizations in an organized manner. Maintains resident “Off Premises” log.
• Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.
• Assists the business manager with administrative tasks as assigned.
• Attends training courses and participates in other professional development activities as required.
• Assists with light housekeeping duties and conduct rounding on premises.
• Performs receptionist duties in the healthcare center as assigned by the department manager
• Assists with special projects that are assigned by department managers and prioritize and complete projects in a timely manner. Abides by the standards and practices as set forth in the Corporate Code of Conduct.
• Adheres to the Organizations Policies and Procedures covering Privacy and Security in Compliance with HIPAA regulations.
• Other Duties and Responsibilities as assigned.

Benefits

• Health Insurance, Dental and Vision
• Employee Retirement Plan (401K)
• Paid Holiday (per the Holiday Policy)
• Paid Time Off (PTO)
• Discounted Meal Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees