Receptionist The Residence at Paine Estate

LCB Senior Living•Wayland, MA

2d•$20 - $22•Onsite

About The Position

LCB Senior Living is hiring a Receptionist at The Residence at Paine Estate. This role is responsible for promoting the mission and core values of the Residence and LCB Senior Living, representing the community positively to potential residents and visitors, and handling front desk operations. The ideal candidate will have a positive attitude, excellent customer service skills, and the ability to remain calm in emergency situations.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support.
Ability to represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Focused and dedicated to provide excellent customer service.
Six months to one-year prior reception experience in an office environment.
Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
Must be able to push and pull carts.
Must be able to continuously walk, sit and stand.
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
Must use good body mechanics.
Must be able to type and use a computer.

Nice To Haves

Typing or word processing experience is preferred.
A high school diploma or GED is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living.
Represent and interact positively with potential residents, family members and professionals to grow community occupancy.
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
Greet guests and visitors in a professional and courteous manner and directs them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party (e.g., 911, fire department, police).
Attend required in-service training sessions and orientations.
Respond to residents' needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.