Receptionist

zoOceanarium Group•St. Louis, MO

About The Position

This position will serve as the communication hub for Aquarium operations in a professional and courteous manner. This role will also deliver a positive guest experience, by providing accurate information in the most efficient way possible.

Requirements

Professional and courteous communication skills.
Ability to provide accurate information efficiently.
Ability to maintain inventory.
Ability to coordinate with other departments.
Ability to assist management with procurement.
Ability to manage invoice approval process.
Ability to manage access card programming.
Adherence to company policies and procedures.
Ability to answer all phone calls.
Ability to transfer calls.
Ability to answer general questions in a timely and accurate manner.
Ability to utilize web-based software for email tracking and response.
Ability to maintain office supply inventory and place orders.
Ability to serve as main point for in-house radio communications.
Ability to stay up-to-date with new animals.
Ability to distribute mail and packages.
Ability to create daily operations reports.
Ability to assist staff with material preparation and database input.
Ability to work closely with internal and external departments.
Ability to be part of a motivating and inspiring team.
Willingness to assist in other departments as required.

Responsibilities

Maintain the St. Louis Aquarium sales point inventory.
Coordinate with the Marketing and other departments to ensure Will Call tickets are at the box office.
Assist the management team with the procurement of supplies.
Assist the Executive Director.
Manage invoice approval process
Manage access card programming; ensure blank access cards are stocked at all times
Adhere to company policies and procedures.
Answer all phone calls for both the St. Louis Aquarium and the St. Louis Wheel.
Transfer calls as appropriate.
Answer general questions in a timely and accurate manner, keeping guest relations as a top priority.
Utilize web-based software to keep track of all incoming guest emails and respond in a timely manner.
Maintain an inventory of office supplies and place replacement orders as needed.
Serve as main point for in-house radio communications, including general staff inquiries and emergency response.
Keep up-to-date with all new animals within the Aquarium.
Distribute incoming US mail, delivery and courier packages. Place correct postage on outgoing US mail and have mail ready for pick-up by the designated time each day. Manage vendor relationships with other delivery and courier vendors.
Create daily operations report to inform staff of projected attendance, events, and other happenings which would affect Aquarium operations.
Assist staff members with preparation of materials that can be efficiently handled at the reception desk. May include database input as well.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.