Receptionist

Cahaba Medical Care Foundation•Birmingham, AL

About The Position

Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to underserved communities in Jefferson, Bibb, Perry, and Chilton counties. The organization is a Level 3 Patient-Centered Medical Home and Joint Commission accredited, with a commitment to integrating and coordinating behavioral health and primary care. This is a fast-paced practice focused on providing high-quality care. The Receptionist reports to the Office Manager. Travel may be required from time to time to complete assigned responsibilities. The Receptionist provides front-desk and administrative support, assists patients and families, handles calls and messages, schedules appointments, processes documents, supports patient registration and insurance eligibility checks, and collects copayments in accordance with organizational policies and procedures.

Requirements

Excellent communication and interpersonal skills.
Excellent ability to multitask.
Attention to detail, including taking detailed messages with correct caller information and accurately entering patient demographic data into medical records.
Flexibility.
Minimum of a high school diploma.
Prompt, regular attendance at the office.

Responsibilities

Answer the telephone courteously and professionally within three rings.
Receive and convey messages in writing, verbally, and electronically.
Assist patients and their families compassionately.
Make appointments according to preset scheduling rules.
Fax, scan, and file documents.
Prepare documents for mailing and open and distribute incoming mail.
Route telephone calls and messages to appropriate staff.
Collect copayments at each patient encounter and, when necessary, make bank deposits in accordance with financial policy.
Check and transcribe demographic information from patient intake sheets into electronic medical charts, ensuring accuracy.
Triage calls from other health care facilities, nurses, or physicians to appropriate clinical staff in a timely manner.
Communicate effectively with providers about patient and scheduling conflicts, including double booking, rescheduling, and follow-ups with a different provider.
Ensure patients have the correct forms to complete before each encounter, including demographic, medical record release, HIPAA, well-child check, and new-patient intake forms.
Request updated insurance information, verify insurance eligibility, and screen patients for sliding-fee eligibility based on income and household size.
Explain the sliding-fee application process to potentially eligible patients.
Perform other duties assigned by a supervisor.