Receptionist - Utica GYN
About The Position
The Receptionist is responsible for overseeing the waiting area, coordinating patient movement, and reporting any problems or irregularities. This role involves greeting patients, providing instructions, informing departments of arrivals, and performing outpatient registration and scheduling duties. The receptionist also prepares medical records, reconciles charge capture sheets, answers telephones, takes messages, and provides coverage to other clinics as needed. Additionally, they assemble patient charts, update patient profiles, schedule physician referrals, and participate in daily huddles to review schedules and follow-up tasks.
Requirements
- Polite, prompt, helpful manner
- Accurately capturing and entering information
- Accurately reflect patient appointment status
- Accurate messages
Responsibilities
- Oversees waiting area
- Coordinate patient movement
- Reports problems or irregularities
- Greets customers in polite, prompt, helpful manner
- Provides any necessary instructions/directions
- Informs appropriate department/person of person's arrival
- Perform outpatient registration duties
- Complete outpatient registrations in an efficient and courteous manner by accurately capturing and entering information
- Perform scheduling activities
- Schedules follow-up appointments
- Records any additions or cancellations to the provider appointment system
- Enter add-ons, no-shows, and cancellations in scheduling system to accurately reflect patient appointment status
- Prepares medical records for provider staff use
- Reconciles charge capture sheet and patient visits schedule to assure that a charge capture sheet has been processed for each visit
- Answers telephones
- Takes accurate messages and provides message to nurse or provider
- Provides coverage to other clinics as the need arises
- Attends meetings as required
- Assembles patient's charts for next day visit
- Updates profile on all patients
- Schedules physician referrals, outpatient appointments and admissions as requested
- Participates in the Daily huddle where the days schedule will be reviewed, and follow-up tasks will be assigned
- No shows and same day cancellations from previous business day will be discussed and follow-ups will be assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
