Receptionist

Pain Treatment Centers of America•Little Rock, AR

17h•Onsite

About The Position

The position of Receptionist is responsible for relaying incoming telephone calls and greeting visitors in a professional manner while performing various patient intake duties. This role ensures excellent patient service by maintaining confidentiality and professionalism, checking patients in efficiently, and managing patient paperwork. The receptionist handles new patient intake, including completing necessary forms, confirming details, and organizing documents. For follow-up visits, they confirm demographic information and update patient files. They greet patients warmly, operate a multi-line phone system, collect co-pays, and manage cash drawer accounting. This role also assists with patient scheduling, pre-registration, and verifying insurance benefits. They communicate with patients and staff to resolve issues, research coverage criteria, and coordinate benefits. The receptionist acts as a backup for other Patient Access Eligibility Specialists, completes daily assignments, updates insurance carriers, and gathers accurate patient billing information. They support HIPAA regulations, enter data into information systems, and work with minimal supervision. Additional responsibilities include coordinating with sales representatives, preparing for the next day, and receiving packages. The role requires impeccable integrity and a professional demeanor.

Requirements

High school diploma or educational equivalent.
Excellent oral and written communication skills.
High attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.
Ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, or oral form.

Nice To Haves

Two (2) years of prior medical office experience is preferred.

Responsibilities

Relay incoming telephone calls and greet visitors professionally.
Perform various patient intake duties, ensuring excellent patient service, courtesy, confidentiality, and professionalism.
Check patients in timely and efficiently.
Ensure new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm pharmacy locations and addresses, and keep documents organized and secure.
Confirm demographic information for follow-up visits and make necessary notations in patient files regarding contact information, addresses, and insurance providers.
Greet all patients with enthusiasm upon entry and exit.
Operate and answer a multi-line telephone system, take accurate messages, and transfer calls efficiently.
Collect patient co-pays or payments on outstanding balances.
Conduct a daily accounting and balance of the cash drawer, process credit card payments, post payments to patient records, and maintain a spreadsheet of all payments received.
Notify UDT Collector of patients needing to provide samples.
Assist with patient scheduling and rescheduling.
Perform pre-registration/registration processes for all scheduled visits, verify eligibility, and submit notifications.
Handle a high volume of scheduled appointments without degradation of work quality.
Verify patient demographics and accurately input this information into the Practice Management System, documenting accounts thoroughly.
Verify and understand insurance benefits, documenting patient responsibility based on copays/estimates at the time of service prior to the patient being scheduled.
Communicate with patients proactively, professionally, and courteously to attain necessary information for account updates and benefits investigation.
Communicate with administrative and clinical staff to resolve issues and/or patient concerns.
Research coverage criteria with insurance companies, other third-party documentation, and compendiums to determine eligibility for services.
Utilize multiple insurance healthcare websites and portals.
Independently investigate, document, and operationalize payor-specific requirements for unique/specialized eligibility scenarios.
Assist patients and guarantors with coordination of benefits as required.
Attain referrals from third-party payors as required and appropriately document in the system.
Coordinate and reschedule appointments as necessary.
Assist patients, team members, and visitors in a courteous and professional manner.
Act as a backup and perform duties of other Patient Access Eligibility Specialists.
Complete daily assignments/work lists.
Update insurance carriers for established patients.
Facilitate and participate in gathering accurate patient billing information.
Support patient privacy/confidentiality policies and regulations under HIPAA.
Enter patient, referrals, and correspondence/communication actions and other data in an information system.
Gather pertinent information from insurance carriers, financial counselors, and other ancillary staff to ascertain the patient’s financial obligations for services provided.
Perform other responsibilities and projects assigned by management as needed.
Demonstrate impeccable integrity in a professional and courteous manner at all times.
Coordinate visits with sales representatives and meetings, and address any applicable questions regarding scheduling.
Arrive at scheduled start times dependably and punctually.
Prepare for the next day by organizing the reception area, copying forms, and organizing the waiting area.
Receive and sign for packages and deliver them to the appropriate person promptly.
Participate in continuing education/training activities including monthly online training.
Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Identify yourself in a pleasant and positive manner.
Take responsibility for helping the caller.
Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents.
Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
Consistently evaluate work and determine if further steps are needed to meet client expectations.
Take initiative to redo inadequate or incomplete work.
Ensure compliance with regulatory standards.
Consistently demonstrate ability to respond to changing situations in a flexible manner.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company.
Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adhere to administrative and departmental policies.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Demonstrate adherence and support of company-wide service standards.
Interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, or oral form.