Receptionist

Great Lakes Mgmt Co•Buffalo, MN

4h•Onsite

About The Position

We have a compassionate, caring and dedicated team who daily demonstrate our mission, "To Make a Positive Difference in the Lives of Every Person who Comes in Contact with our Organization". If you enjoy being part of a team, are a caring and compassionate person and love to help people, this position may be a perfect fit for you. Our employees enjoy flexible work schedules, opportunities for advancement and paid comprehensive training. Our Core Values of Accountability, Compassion and Teamwork act as our guide in each of our interactions with residents, families, guests and other team members. We support a culture of personal and professional growth with competitive wages. The objective of this position is to provide a courteous and efficient reception service to residents, staff and visitors at the facility, serve as a central communication center during emergencies, and undertake appropriate administrative duties as delegated with approval from a supervisor.

Requirements

Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED
Strong Customer Service Skills
Strong Communication Skills
Strong Problem Solving and Judgment Skills
Ability to relate to aging population
Computer skills with basic knowledge of Microsoft Office and Excel applications.
Pleasant phone manner with effective verbal and listening communication skills.
Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.
Be conscious of our residents’ safety by monitoring the appropriate safety systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
Ensure that staff is responding in a timely manner to any situation that arises.
Accurately take messages and pass them on to the relevant person in a timely manner. To ensure that urgent matters are drawn to the relevant staff quickly and accurately.
Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
Must be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries.
Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures.
Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
Adhere to all GLMC policies and procedures.