Receptionist - Family Counseling Center

Volunteers Of America, Utah•Murray, UT

6d•Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply. Under the supervision of the Admissions Manager, the Receptionist performs receptionist and clerical support functions including answering phones, scheduling appointments, checking clients in, providing intake information to referral calls, collecting client fees and performing a variety of support functions for Family Counseling Center staff and clinical teams. Acts as liaison with VOAUT billing team to track and monitor co-pays, back balances, funding sources, etc.

Requirements

Knowledge of Microsoft Office Suite
Knowledge of multiple phone line system
Ability to communicate effectively with staff and clients
Ability to work well with a team
Ability to work in an environment that at times may be stressful
Work must be performed on-site due to the need to provide direct client care.

Nice To Haves

Familiarity with the population we serve and community resources is preferred
Experience in an office setting is preferred
Spanish language skills preferred

Responsibilities

Create a safe and welcoming environment by greeting clients and visitors while maintaining a friendly, calm presence.
Direct clients/visitors to appropriate personnel.
May also assist in the de-escalation of clients if a situation arises that warrants it.
Collect client copays and record them in database.
Maintain log of payments and reconcile receipt register.
Assist billing staff in keeping accurate records of insurance coverage, copays, coinsurance, and eligibility for programs.
Answer incoming phone calls.
Provide information to clients.
Perform preliminary screening and transfer calls accordingly.
If applicable, refer to appropriate agencies such as ARS and/or other agencies that offer services we do not provide.
Take messages as needed.
Acclimate clients to check in, program and scheduling procedures, as well as waiting room decorum as appropriate.
Assist clients in correctly completing needed documentation.
Maintain knowledge of daily schedules for groups and individual appointments.
Managing scheduling functions for clinical staff including booking, confirming, rescheduling and canceling appointments.
Coordinate provider calendars and ensure accurate and timely data entry within scheduling system.
Process records requests in compliance with HIPAA and 42 CFR part 2 in a timely manner
Act as an information source to clients and therapists.
Act as a support person for clinical teams.
Maintain professional boundaries and client confidentiality at all times.
Attend work as scheduled and arrive at the designated time.
Type general agency correspondence, reports, curriculum material, forms, and additional material as requested.
Generate letters and forms, enter and update client information in electronic medical record, including client releases.
Make copies for clinical staff.
Track program census, retention, and productivity.
Liaison to all clinical teams: scheduling intakes, cancelling appointments and tracking client attendance.
Create, maintain and distribute client statements.
Perform other functions as necessary or assigned.

Benefits

Low-cost medical, dental, and vision coverage.
Health savings account.
403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees
33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start.
Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
Sick and vacation time accrue hourly per pay period
$50,000 in employer-paid life insurance; additional coverage available
Employer contribution to your Health Savings Account (paid quarterly)
Employee Referral Program including cash bonuses and paid time off