Receptionist (Full-Time) - Sunridge Gardens

Century Group • Langley, BC

2d • Onsite

About The Position

Looking for a job where you can contribute to the sum of human happiness and truly make a difference? Join us! We're crafting a purposeful, happy and vibrant seniors' community where our residents and employees flourish together. Sunridge Gardens has been a well-respected independent senior living residence in Langley since 2011. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in Langley and Tsawwassen.

Requirements

• Two (2) years of hospitality, customer service or office experience, with a preference for previous experience working with older adults.
• Demonstrated computer and software skills, including proficiency using Google Workspace.
• Basic accounting skills, knowledge of the Yardi platform an asset.
• Current Level 1 First Aid certification.
• Grade 12 education and recognized administrative training, or an equivalent combination of education and experience.
• Must have a warm, friendly personality, with a welcoming, service-focused attitude, and be empathetic and resourceful in handling any requests.
• Must possess the qualities and attitude that respect and maintain the spirit, dignity and individuality of the residents and employees.
• Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with residents, guests, volunteers and employees.
• Must be fluent in written and oral English
• Ability to organize and prioritize the daily workload in an effective and efficient manner.
• Must be physically and mentally capable of responding to any resident emergencies or first aid requirements.
• Able to work independently with minimal supervision.

Nice To Haves

• previous experience working with older adults
• knowledge of the Yardi platform

Responsibilities

• Act as the first point of contact for visitors and residents, ensuring a warm and welcoming experience for everyone who comes into the community, managing or redirecting resident and family inquiries.
• Maintaining a daily communication log with information that is relevant to the operation of the business and the activities of the residents.
• Perform various computer and digital filing duties, including responding to emails, preparing correspondence, updating resident records and personal documents.
• Using the employee management system, supports all departments to ensure adequate staffing levels are in place on an ongoing basis.
• Support the move-in/out process, manage key controls, and assist new residents with building orientation and service information
• Act as a Fire Warden during emergencies, conduct building security checks, and respond to health or maintenance incidents following protocol
• Coordinate work orders for maintenance and housekeeping, manage office inventory, and ensure common areas remain tidy and professional
• Manage daily resident safety checks and respond to room service requests.
• Maintain strict resident confidentiality, complete detailed incident reports, and ensure all actions align with community policies and safety standards
• Designated First Aid Attendant for employees during all working hours.

Benefits

• Competitive wages
• Competitive extended medical & dental benefits; including a yearly Wellness benefit
• Flex Days
• Discounted employee meals
• Career growth and development opportunities
• We’re locally owned and operated
• A culture where feedback from employees leads to real change

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED