Receptionist (Full-Time) - Sunridge Gardens

Century GroupLangley, BC
Onsite

About The Position

Looking for a job where you can contribute to the sum of human happiness and truly make a difference? Join us! We're crafting a purposeful, happy and vibrant seniors' community where our residents and employees flourish together. Sunridge Gardens has been a well-respected independent senior living residence in Langley since 2011. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in Langley and Tsawwassen.

Requirements

  • Two (2) years of hospitality, customer service or office experience, with a preference for previous experience working with older adults.
  • Demonstrated computer and software skills, including proficiency using Google Workspace.
  • Basic accounting skills, knowledge of the Yardi platform an asset.
  • Current Level 1 First Aid certification.
  • Grade 12 education and recognized administrative training, or an equivalent combination of education and experience.
  • Must have a warm, friendly personality, with a welcoming, service-focused attitude, and be empathetic and resourceful in handling any requests.
  • Must possess the qualities and attitude that respect and maintain the spirit, dignity and individuality of the residents and employees.
  • Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with residents, guests, volunteers and employees.
  • Must be fluent in written and oral English
  • Ability to organize and prioritize the daily workload in an effective and efficient manner.
  • Must be physically and mentally capable of responding to any resident emergencies or first aid requirements.
  • Able to work independently with minimal supervision.

Nice To Haves

  • previous experience working with older adults
  • knowledge of the Yardi platform

Responsibilities

  • Act as the first point of contact for visitors and residents, ensuring a warm and welcoming experience for everyone who comes into the community, managing or redirecting resident and family inquiries.
  • Maintaining a daily communication log with information that is relevant to the operation of the business and the activities of the residents.
  • Perform various computer and digital filing duties, including responding to emails, preparing correspondence, updating resident records and personal documents.
  • Using the employee management system, supports all departments to ensure adequate staffing levels are in place on an ongoing basis.
  • Support the move-in/out process, manage key controls, and assist new residents with building orientation and service information
  • Act as a Fire Warden during emergencies, conduct building security checks, and respond to health or maintenance incidents following protocol
  • Coordinate work orders for maintenance and housekeeping, manage office inventory, and ensure common areas remain tidy and professional
  • Manage daily resident safety checks and respond to room service requests.
  • Maintain strict resident confidentiality, complete detailed incident reports, and ensure all actions align with community policies and safety standards
  • Designated First Aid Attendant for employees during all working hours.

Benefits

  • Competitive wages
  • Competitive extended medical & dental benefits; including a yearly Wellness benefit
  • Flex Days
  • Discounted employee meals
  • Career growth and development opportunities
  • We’re locally owned and operated
  • A culture where feedback from employees leads to real change
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