Receptionist - Medical Practices

St. John's Riverside Hospital•City of Yonkers, NY

2d•Onsite

About The Position

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations. St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care. St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care. St. John’s Riverside Hospital is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, creed, color, national origin, sex, age, disability, marital status, or other legally protected classification in accordance with applicable federal, state, and local law. Personalized care together with advanced technology is what it means to be Community Strong

Requirements

High School Diploma/GED required
A minimum of 2 years medical office or healthcare facility experience.
Strong PC skills
Knowledge of CPT, ICD-10 and HCPCS coding.
Microsoft Office Suite proficient (Excel, Word, PowerPoint, Outlook, etc.).
A Valid NY State Driver’s license or ability to travel within Westchester County is required.

Nice To Haves

College degree with a medical, business or healthcare focus preferred.

Responsibilities

Greet patients, activate patient files, and move patients through predetermined protocols on a daily basis.
Greet incoming patients in a friendly and professional manner with a smile.
Instruct patients to complete paperwork.
Obtain complete and accurate information from the patient for billing and demographics purposes.
Update patient demographics and insurance information as required.
Answer all incoming calls in a friendly and professional manner before the third ring, or timely.
Communicate accurate information to callers in a customer-oriented manner.
Route calls to the intended recipient timely and accurately.
Complete administrative duties that ensure the patient’s visit is smooth, billing can be processed timely and accurately, and the front office remains clutter-free and organized.
Collect co-pays at the time of visit in accordance with patient insurance guidelines.
Perform insurance verification and eligibility for every visit in accordance with practice protocol.
Prepare referrals for patients as requested.
Task authorizations/referrals in accordance with each office location's requirements based on providers at each location.
Confirm future appointments.
Email the census to the Practice Manager daily.
Maintain and adhere to HIPAA compliance and patient confidentiality policies.
Maintain lobby/front desk cleanliness and organization.
Utilize knowledge of ICD-10, CPT4, HCPCS coding, as well as Workers Compensation/No Fault front-end responsibilities (C4, MG2, etc.).
Daily use of Electronic Practice Management System (currently MedGen) and adhere to all policies and procedures related to workflows in MedGen as well as appropriate use of MedGen.
Attend business-related meetings as requested.
Assist within other areas of the practice when required.
Provide customer service in accordance with clinic mission.
Demonstrate ability to be courteous and respectful when interacting with patients, patient’s family members/caregivers, co-workers, and all other individuals.
Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
Enact proper chain of command for patient complaints, office and practice needs that require management input and awareness.