Receptionist - Huntington PSC
About The Position
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Location: 180 East Pulaski Road Days: Monday to Friday, 2 Saturdays/month Hours: 7:00am - 4:00pm, Saturday 7:20am-12:0pm Full-time: Benefit Eligible Hourly Rate: $17.50 - $18.50/hr The Receptionist – Phlebotomy Laboratory serves as the first point of contact for patients, clients, and visitors entering the laboratory service area. This position is responsible for greeting patients, verifying demographic and insurance information, registering laboratory orders, scheduling appointments, answering phones, coordinating specimen flow, and providing clerical support to the phlebotomy and laboratory team. The Receptionist helps ensure a smooth, efficient, and patient-centered experience while maintaining compliance with privacy, safety, and laboratory protocols. Similar front-end duties commonly include patient identification, order entry, and database accuracy in lab workflows. In this role, you will: Greet and check in patients for laboratory and phlebotomy services Verify patient identity using established protocols Confirm physician orders, requisitions, and test requests Enter patient demographics, insurance, and test information into the laboratory information system (LIS) or EMR Schedule phlebotomy and specimen collection appointments Answer incoming calls and assist patients, providers, and client offices with questions Print specimen labels and prepare paperwork for phlebotomists Receive, log, and route incoming specimens from courier or walk-in patients Ensure all documentation is complete and accurate prior to specimen collection Maintain front desk supplies, forms, and office materials Coordinate communication between patients, phlebotomists, couriers, and laboratory staff Assist with scanning, filing, faxing, and record retention Maintain HIPAA confidentiality and patient privacy Resolve patient concerns professionally and escalate issues when needed Support wait-time management and patient flow during peak periods
Requirements
- High school diploma or GED required
- Minimum 1–2 years of receptionist, medical office, or laboratory clerical experience preferred
- Experience in a healthcare, outpatient lab, or phlebotomy setting strongly preferred
- Knowledge of medical terminology preferred
- Experience with EMR/LIS systems
- Strong typing, phone, and data-entry skills
- Excellent customer service and communication skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
Nice To Haves
- Familiarity with specimen collection workflows
- Understanding of insurance verification and prior authorizations
- Experience handling high-volume patient traffic
- Strong conflict resolution and de-escalation skills
- Ability to work collaboratively with laboratory and patient service teams
Responsibilities
- Greet and check in patients for laboratory and phlebotomy services
- Verify patient identity using established protocols
- Confirm physician orders, requisitions, and test requests
- Enter patient demographics, insurance, and test information into the laboratory information system (LIS) or EMR
- Schedule phlebotomy and specimen collection appointments
- Answer incoming calls and assist patients, providers, and client offices with questions
- Print specimen labels and prepare paperwork for phlebotomists
- Receive, log, and route incoming specimens from courier or walk-in patients
- Ensure all documentation is complete and accurate prior to specimen collection
- Maintain front desk supplies, forms, and office materials
- Coordinate communication between patients, phlebotomists, couriers, and laboratory staff
- Assist with scanning, filing, faxing, and record retention
- Maintain HIPAA confidentiality and patient privacy
- Resolve patient concerns professionally and escalate issues when needed
- Support wait-time management and patient flow during peak periods
Benefits
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunity to grow in your profession
- Free lab services for you and your eligible dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) that includes a generous company match
- A sense of belonging – we are a community!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
