Receptionist – Always Best Care Albuquerque, NM | Competitive Salary

Albuquerque•Albuquerque, NM

3d•Onsite

About The Position

Always Best Care Albuquerque is seeking an experienced, highly dependable Receptionist to serve as the first point of contact for our office. We offer a competitive salary and are looking for someone who brings professionalism, reliability, and exceptional communication skills to this important position. This role requires much more than answering phones and greeting visitors. We are looking for someone who is an exceptional listener, communicates clearly, remains composed under pressure, and has a demonstrated history of being a reliable employee. Because our receptionist is often the first interaction a client, family member, caregiver, applicant, or community partner has with our company, the person in this role plays an important part in the experience we provide.

Requirements

Minimum of 2 years of receptionist or front-desk experience
Demonstrates exceptional active listening skills
Has a proven track record of reliability, punctuality, and consistent attendance
Can remain calm and professional in a high-flow, high-stress office environment
Can manage multiple priorities without losing attention to detail
Communicates professionally and respectfully by phone, email, and in person
Makes every visitor feel welcomed, acknowledged, and valued
Can accurately receive information and communicate it to the appropriate team member
Uses good judgment when determining what needs immediate attention
Maintains professionalism when interacting with individuals who may be frustrated, concerned, or under stress
Is organized, dependable, and comfortable working as part of a fast-moving team
Understands the importance of confidentiality and professional discretion
Minimum 2 years of receptionist/front-desk experience required
Strong employment history demonstrating reliability and dependability
Exceptional active listening and verbal communication skills
Strong organizational and multitasking abilities
Professional telephone and in-person communication skills
Ability to remain composed in a fast-paced, high-pressure environment
Strong attention to detail
Professional demeanor and positive attitude

Nice To Haves

Active listening skills are essential for this position. The ideal candidate has the ability to listen carefully, understand what someone is communicating, ask the right questions, and accurately relay information to the appropriate person.

Responsibilities

Greet and welcome visitors in a professional and friendly manner
Answer and appropriately direct incoming phone calls
Listen carefully to callers and visitors to accurately understand their needs
Take clear, complete, and accurate messages
Communicate important information to the appropriate team members
Assist clients, families, caregivers, applicants, and other visitors with professionalism and compassion
Manage multiple incoming requests and priorities
Support general front-office and administrative functions
Maintain an organized and professional reception area
Help create a positive experience for everyone who interacts with our office