Receptionist, 35hrs, Days M-F

MiraVista Behavioral Health Center•Holyoke, MA

1d•Onsite

About The Position

The Receptionist at MiraVista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast-paced, patient-centered mental health care environment. This position is responsible for creating a welcoming, calm, and respectful atmosphere for patients, families, visitors, vendors, and staff while maintaining the highest standards of confidentiality, safety and professionalism.

Requirements

High School Diploma required
Previous receptionist, front desk, or customer service experience in a hospital setting
Strong communication skills
Ability to maintain professionalism in high-stress or emotionally sensitive situations
Basic computer skills and experience with office software
Ability to handle confidential information responsibly
Exceptional attention to detail and organizational skills

Nice To Haves

associate's degree preferred
Bilingual skills, preferred

Responsibilities

Greet patients, visitors, and staff in a courteous, respectful, and trauma-informed manner
Answer and route incoming phone calls promptly and professionally
Maintain a calm and supportive demeanor when interacting with patients in emotional distress.
Acts as a resource for staff, families, and visitors.
Professional presentation in dress, appearance, and speech is required.
Maintain accurate patient logs in compliance with HIPAA and facility policies.
Maintain strict confidentiality of patient information.
Manage incoming mail and distribute appropriately to the correct individuals
Maintain front desk supplies and keep reception area clean and organized
Maintain food logs and send to payroll in the scheduled timeframe required
Follow hospital safety protocols, including visitor sign-in procedures.
Monitor the waiting area and report safety concerns or unusual behavior to clinical staff.
Coordinate transportation and eligibility (PT-1, Mass Health/MART/GATRA etc) between ride service and clinical staff to ensure timely and appropriate transportation for patients monitoring schedule and proactively addressing delays, missed pickups or service issues.