Receptionist (Santa Rosa)

Northern California Behavioral Health System•Santa Rosa, CA

14h•Onsite

About The Position

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is seeking a Receptionist to provide a positive and responsive environment for internal and external customers. This role involves general office support, including answering calls, distributing mail, and managing correspondence. The Receptionist will also maintain knowledge of and training on occupational health hazards. SRBHH serves adolescents and adults with mental health and co-occurring psychiatric and substance abuse conditions.

Requirements

High school diploma or equivalent required.
Experience in healthcare or related field preferred.
Bilingual English/Spanish preferred.
Health care or related industry preferred.
English proficiency required.
5+ years of experience required.
Maintains confidentiality of patients at all times.
Ability to communicate effectively with both customers and staff members.
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint) preferred.
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Strong interpersonal skills.
Ability to work with people with a variety of background and educational levels.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
Ability to work in a fast-paced, expanding organization.
Use standard office equipment and access, input, and retrieve information from a computer.
Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
Give and follow verbal and written instructions with attention to detail and accuracy.
Vision: see details of objects at close range.
Coordinate multiple tasks simultaneously.
Reach forward, up, down, and to the side.
Typing, data entry (finger dexterity).
Sit for an extended period of time throughout the day.
Read forms and/or computer screen.
Lift up to ten (10) pounds.

Nice To Haves

Experience in healthcare or related field preferred.
Bilingual English/Spanish preferred.
Health care or related industry preferred.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint) preferred.

Responsibilities

Answers telephone calls and forwards callers to appropriate staff member.
Provides callers or visitors with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Greets and directs visitors to the company.
Pages, locates and relays messages for physicians and facility personnel.
Signs for, receives, and routes incoming mail, including courier deliveries.
Facilitates the flow of organization information.
Provides back-up clerical support to various departments such as photocopying, faxing, filing and collating.
Performs related duties, as requested.
Upholds the Organization's ethics and customer service standards.