Receptionist The Residence at Bedford

LCB Senior Living•Bedford, MA

21h•$19 - $22•Onsite

About The Position

The Residence at Bedford is hiring Receptionists. This role is crucial in promoting the mission and core values of the Residence and LCB Senior Living. As an associate, you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members, and professionals. This position requires a positive attitude, professional handling of calls and visitors, and the ability to manage front desk activities efficiently.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support.
Ability to represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Focused and dedicated to provide excellent customer service.
Six months to one-year prior reception experience in an office environment.

Nice To Haves

Typing or word processing experience is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living.
Represent and interact positively with potential residents, family members, and professionals to grow community occupancy.
Handle incoming telephone calls in a professional and courteous manner and direct them accordingly.
Greet guests and visitors in a professional and courteous manner and direct them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party (e.g., 911, fire department, police).
Attend required in-service training sessions and orientations.
Respond to residents' needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.