Receptionist

The McGuire Group Health Care Facilities•City of North Tonawanda, NY

38d•Onsite

About The Position

Northgate Health Care Facility is looking to add a Receptionist to our team. In this role, you'll serve as the first point of contact for residents, families, visitors, and staff while helping support daily administrative operations. If you're friendly, organized, and enjoy providing exceptional customer service, we'd love to hear from you. Located in North Tonawanda, NY, Northgate Health Care Facility is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Recognized with a CMS 4-Star Overall Rating, Northgate is committed to delivering high-quality care while fostering a supportive and team-oriented workplace. Our employees are empowered to grow professionally, build meaningful relationships with residents, and make a positive impact every day. Join a team where compassion, collaboration, and excellence are at the heart of what we do.

Requirements

High School Diploma or equivalent required
Minimum 6 months of administrative or customer service experience required
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Professional, dependable, and team-oriented approach

Nice To Haves

Healthcare or long-term care experience preferred

Responsibilities

Welcome visitors and ensure proper sign-in and sign-out procedures are followed
Monitor facility entrances and follow building security procedures to support resident safety
Answer and direct incoming phone calls to appropriate departments, staff, or resident rooms
Perform administrative support tasks including typing, copying, filing, and mail distribution
Maintain copier and office supply areas and distribute incoming faxes
Sort and distribute resident and facility mail
Maintain resident directories and mailing information
Prepare door tags, reports, and other clerical documents as requested
Assist with resident transportation and help residents enter or exit the facility when needed
Use the facility intercom system for announcements and staff paging
Attend required trainings and comply with facility policies and procedures
Perform additional duties as assigned