Receptionist

CenterWell • Las Vegas, NV

21h • Onsite

About The Position

As a Receptionist, you will be the welcoming face of the healthcare facility, ensuring every patient feels valued from the moment they arrive. This role involves managing front desk operations, supporting clinical staff, and contributing to a smooth and compassionate environment. You will work onsite at the CenterWell Senior Primary Care office located at 4919 W Craig Rd, Las Vegas, NV 89130. This position is ideal for someone who thrives in a dynamic setting and enjoys making a positive impact on others. It is a patient-facing role and requires participation in the Tuberculosis (TB) screening program upon hire.

Requirements

• 1+ year experience in healthcare customer service background (retail, hospitality, or call centers also considered)
• Convey information and maintain a positive tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• TB screening upon hire

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow
• Maintain accurate and confidential patient records using EMR and CRM systems
• Update patient accounts and collect copays when needed
• Handle incoming calls, respond to inquiries, and provide general information and empathy
• Keep the reception area clean, stocked, and organized
• Help with supply orders, inventory management, and courier coordination

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed