Receptionist - Bilingual Spanish & English Required

Cole Health•Austin, TX

1d•Onsite

About The Position

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager. The Interpreter/Translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English & Spanish language. The Interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language. Specific job responsibilities may vary from time to time. Interpreting/Translation can occur in a facility or an approved home care setting. This position reports to the designated manager on site.

Requirements

Bilingual English/Spanish required
One year minimum of experience as receptionist in a medical setting
Team Player
Accuracy
Dependability
Friendly
Outgoing
Polite
Multitask
Microsoft Office – Expert Level
High School Diploma or equivalent
Exceptional reading and comprehension skills
Excellent writing skills
Command of the English & Spanish language
Knowledge of interpreting techniques
Knowledge of cultural and linguistic differences that impact effective communication
Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.
Ability to provide accurate, high quality interpretation services under pressure.
Ability to access reference material needed to carry out their interpretation duties.
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures.
Ability to translate material, either written or spoken, from one language to another.
Ability to handle therapeutic documents, terminology.
Efficiency and strong team spirit.
Command of the Speech, Occupational, & Physical therapy treatment Terminology.
Ability to maintain good inter-personal relationships.
Proficient in Microsoft program applications and strong clerical skills.
Observe patient confidentiality and follow HIPAA guidelines.

Nice To Haves

Medical Receptionist Experience preferred
Graduation from an accredited college with an associate degree preferred

Responsibilities

Greet clients and give necessary documents to be completed at time of evaluation or therapy.
Check patients in, schedule appointments, and contact necessary therapists.
Collect and process co-pays from clients.
Professionally answer and address all phone calls, ensuring calls are redirected accordingly.
Check telephone messages for accuracy and follow up.
Place appointment reminder calls to patients.
Maintain front desk metric boards per standard work.
Follow opening or closing procedures for the operation of the front desk.
Maintain cleanliness and order in front desk, waiting area, bathrooms and kitchens, including maintaining stock of cards, client forms and brochures.
Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.
Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage.
Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information.
Process incoming faxes to the proper person.
Record client cancellations in Raintree Scheduler and contact therapist of cancellation.
Be knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations.
Be knowledgeable of all emergency procedures and location of emergency equipment. In an emergency situation be prepared to call “911”. Transport emergency binder and appointment schedule out of office during evacuation.
Attend daily administrative meetings.
Observe patient confidentiality and follow HIPAA guidelines.
Advertising Attendance Reward Program.
Rescheduling client appointments as make-ups.
Assemble Client Welcome Packets (two types: Medicaid and Insurance).
Update and maintain Food log and any other compliance logs.
Create new employee mailboxes.
Faxing/sending by mail reports to physician offices and parents, and tracking receipt of physician signature on reports.
Filing and scanning.
Assist with training of other administrative team members as assigned by the Executive Office Manager.
Carry out any other projects assigned by Executive Office Manager.
Provide accurate, high quality interpretation services under pressure.
Access reference material needed to carry out interpretation duties.
Use specialized terminology & explain & communicate Therapeutic Procedures.
Translate material, either written or spoken, from one language to another.
Handle therapeutic documents and terminology.
Maintain good inter-personal relationships.
Serve as administrative back up when necessary.
Carry out any other projects assigned by their supervisor.