Receptionist

JLL•San Francisco, CA

1d•Onsite

About The Position

JLL empowers individuals to shape a brighter way in real estate by combining world-class services, advisory, and technology. The company is committed to hiring talented people, empowering them to thrive, grow meaningful careers, and find a place where they belong. This role is suitable for those with deep experience in commercial real estate, skilled trades, or technology, or those looking to apply relevant experience to a new industry. The core function of the Receptionist is to enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure, creating memorable experiences with a warm, welcoming personality. The position requires taking initiative to proactively address guest needs, sharing knowledge of office services and amenities, and collaborating with team members to develop best practices. It involves multi-tasking at a fast pace with an impeccable eye for detail, demonstrating confidence, professionalism, responsiveness, and exceptional customer service skills.

Requirements

Minimum 2 years previous customer service related experience.
Flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
The best part of serving others is creating experiences for them that go beyond the expected.
Providing amazing experiences requires the ability to communicate professionally and passionately.
Fluency in English and the local language is required.
Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
Proficient in a range of information technology tools and platforms.
Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
Create memorable experiences with a warm, welcoming personality.
Take initiative to proactively address guest needs and answer questions.
Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Track all visitors, including vendors, visiting employees and guests.
Manage parking and vehicle logs and records.
Coordinate security access cards for employees and vendors.
Welcome event guests and assist with printing visitor badges.
Assist with tracking employee on-boarding/off-boarding processes.
Manage incoming and outgoing courier and other packages or mail as required.
Support the annual management plan by accomplishing key performance indicators.
Perform ad hoc facilities assignments as needed.