Receptionist - Parkview

CenterWell•Surprise, AZ

1d•Onsite

About The Position

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly, and accurately. You will report to the Center Administrator at the Groves Clinic. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Use your skills to make an impact.

Requirements

High School Diploma or GED
1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
Passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service skills
Team player
Patient facing
Willingness to screen for TB if selected for the role.

Nice To Haves

Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual in English and Spanish

Responsibilities

Receives and correctly routes incoming and outgoing telephone calls.
Accommodates visitors to attend to all callers/visitors promptly, and accurately.
Operates a switchboard or multi-line phone and maintains long distance call logs.
Takes and distributes accurate messages.
Greets visitors and determines the nature of their visit, issues visitor passes and maintain visitor logs.
Alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
Responds to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers and email address.
Performs miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
Runs the Tuberculosis (TB) screening program.