About The Position

We are seeking an experienced, professional and service-focused Receptionist to deliver high-quality reception, administrative and Member Lounge services. This role is critical to ensuring a consistently positive experience for members, clients, guests and staff, while supporting the efficient and compliant day-to-day operation of the office. Working Wednesday to Friday, you will act as the first point of contact and will be responsible for maintaining a well-organised, responsive and professional office environment. Your remit will be broad and will include: Providing professional reception and switchboard services to members, visitors and colleagues. Managing shared inboxes and responding to enquiries in a timely and professional manner. Coordinating meeting room and video conference bookings, including room setup, catering and equipment arrangements. Managing incoming and outgoing mail and deliveries. Providing accurate and timely office administration support, including purchase orders, invoicing and record management. Implementing and maintaining office security and visitor management procedures. Liaising with building management and contractors regarding facilities and maintenance matters. Managing inventory and ordering office supplies and equipment. Supporting internal events, programs and operational initiatives as required. Assisting with employee onboarding, office inductions and the management of workplace amenities.

Requirements

  • Previous experience in reception, face-to-face customer service or office administration within a professional environment.
  • Strong administrative capability, with high attention to detail and accuracy.
  • Experience working with a diverse range of stakeholders, ideally within a membership-based or professional organisation.
  • Excellent time management, organisational and prioritisation skills.
  • Strong written and verbal communication skills.
  • A proactive, solutions-focused and flexible approach to work.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting meetings, events and office facilities.
  • Confidence using office systems, AV equipment and business technology.
  • Intermediate proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

  • Providing professional reception and switchboard services to members, visitors and colleagues.
  • Managing shared inboxes and responding to enquiries in a timely and professional manner.
  • Coordinating meeting room and video conference bookings, including room setup, catering and equipment arrangements.
  • Managing incoming and outgoing mail and deliveries.
  • Providing accurate and timely office administration support, including purchase orders, invoicing and record management.
  • Implementing and maintaining office security and visitor management procedures.
  • Liaising with building management and contractors regarding facilities and maintenance matters.
  • Managing inventory and ordering office supplies and equipment.
  • Supporting internal events, programs and operational initiatives as required.
  • Assisting with employee onboarding, office inductions and the management of workplace amenities.

Benefits

  • Feel supported with a comprehensive employee assistance program available to you and your immediate family.
  • Join a collaborative, solutions‑focused team that genuinely lives a ‘One Team’ culture.
  • Grow your career with confidence through our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
  • Have an impact in an organisation recognised as the gold standard in governance, policy, and leadership across Australia.
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