Receptionist

LED FastStart•Franklin, LA

5d•Onsite

About The Position

The Receptionist is the first point of contact for employees, candidates, customers, and vendors. This role provides front-desk coverage, visitor management, workplace support, and light administrative coordination to ensure a safe, welcoming, and well-run office environment. The Receptionist partners closely with Workplace, Facilities, IT, Security, and People Ops to support daily operations and escalations.

Requirements

2+ years in a receptionist, office coordinator, hospitality, or customer-facing operations role
Strong communication skills (written and verbal) with a high degree of professionalism and discretion
Comfort working with ticketing and request tools and Microsoft Office
Strong organization, time management, and ability to triage multiple priorities in a fast-moving environment
Experience in a high-growth tech or manufacturing environment with elevated security requirements
Familiarity with visitor management tools (Envoy) and ticketing systems
Experience supporting events, onsite meetings, or executive and candidate visits
Hospitality mindset: warm, proactive, and solutions oriented
Operational rigor: dependable follow-through, strong attention to detail, consistent execution
Sound judgment knows when to escalate and how to handle sensitive situations appropriately
Cross-functional collaboration works well with Workplace, Facilities, IT, Security, and People Ops
Onsite role will require front desk coverage during business hours (schedule determined by site needs)
May require occasional early and late coverage for candidate days, executive visits, or events
Maintain visitor check-in accuracy and compliance

Responsibilities

Greet and check in visitors, candidates, and vendors; ensure a professional, hospitality-forward experience
Manage lobby readiness (cleanliness, signage, supplies, and overall appearance)
Answer and route inquiries via phone, email, and Slack; respond or triage requests appropriately
Own the visitor management process (pre-registration, ID verification as required, badge issuance, NDA or visitor paperwork if applicable)
Coordinate with Security on access, escort requirements, restricted areas, and incident escalation
Maintain visitor logs and ensure compliance with onsite security protocols
Support Workplace with day-to-day office needs (basic supplies restock, conference room readiness, signage updates)
Assist with onboarding and offboarding logistics (badges, basic orientation directions, workspace readiness coordination)
Support meeting and event set-up coordination (basic furniture moves, catering drop-off coordination, room resets)
Coordinate vendor arrivals and access; confirm scope timing with Facilities/Workplace
Submit or support tickets for issues surfaced at the front desk
Maintain updated front desk SOPs, contact lists, and quick reference guides in Confluence
Track recurring issues and share trends with Workplace/Facilities to drive improvements
Support light administrative tasks as needed (purchase requests, basic data entry, badge inventory)
Maintain front desk supplies, lobby standards, room readiness

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office