Receptionist

Southeastern College•Margate, FL

5h•Onsite

About The Position

Under general supervision, the Receptionist operates a multi-line telephone console, provides routine information to the public, greets visitors, performs clerical work, and completes other related work as required. The role provides an integrated and reliable support system to the campus through professional interactions with the public, attention to detail, the ability to manage competing tasks and deadlines amid frequent interruptions, sound handling of difficult situations, and dependability. The position primarily provides clerical support to the Director of Admissions and involves extensive interaction with managers, faculty, staff, and students. The Receptionist must adapt to changes in the work environment and manage competing demands. This is an onsite position at the assigned campus unless otherwise determined by the Chancellor or designee; changes require review by the Campus President or Vice President and final approval by the Chancellor or designee. Duties may be reassigned, and the specification describes the general nature of the work rather than an exhaustive list of responsibilities.

Requirements

High school diploma or equivalent, or more than two years of related experience and/or training, or an equivalent combination of education and experience.
General knowledge of appropriate formats for memorandums, letters, and other correspondence.
Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint.
Clear written communication, including proofreading for spelling and grammar, presenting numerical data effectively, and interpreting written information.
Clear and persuasive oral communication; listening and seeking clarification; responding to questions; and participating in meetings and group presentations.
Time-management skills, including organizing prospect data and time, following an approach, and notifying the appropriate person with an alternate plan when needed.
Problem-solving skills, including timely identification and resolution of problems, gathering and analyzing information, developing alternatives, and using reason in emotionally difficult situations.
Ability to maintain confidentiality at all times.
Ability to set reasonable but high targets and develop plans to attain them.
Ability to adapt to changes and manage competing demands.
Ability to interact professionally with the public and handle difficult situations and demanding people.
Ability to occasionally lift and/or move up to 25 pounds and to stand or sit for long periods.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Receive calls, provide information, screen and route calls to the appropriate destination.
Retrieve voicemail messages and forward them to appropriate personnel.
Record callers’ names, call times, reasons for calling, and intended recipients; deliver messages or transfer calls to voicemail when personnel are unavailable.
Answer questions about Southeastern College and provide callers with addresses, directions, and other information.
Monitor visitor access and issue passes when required.
Update appointment calendars.
Receive, sort, and route mail; maintain and route publications.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Take payments for services and products.
Create and print faxes and fax cover sheets, memos, correspondence, reports, and other documents as needed.
Greet visitors, staff, and others courteously and professionally; determine the nature of their business and direct them to the appropriate department or person.
Order, receive, and maintain office supplies.
Perform other clerical duties as needed, including filing, photocopying, and collating.
Provide clerical support to the Director of Admissions.
Maintain confidentiality and manage competing tasks, deadlines, and changing demands.