Receptionist PRN

WellSpan Health•Waynesboro, PA

7d•Onsite

About The Position

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. Provides excellent customer service assistance. Answers telephones, routes callers, takes messages and provides routine information to callers. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Assists with office operations, special initiatives and projects as requested. Maintains appropriate records, reports, and files as required. IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. Participates in educational programs and inservice meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Sets a positive example of excellent service. Attends meetings as required.

Requirements

High School Diploma or GED Required
Less than 1 year Up to 1 month experience.
1 year Related work experience.
Excellent communications, interpersonal and customer relations skills.
Basic computer skills.

Responsibilities

Provides assistance, guidance, and direction to patients and /or visitors.
Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate.
Calls for an escort when necessary.
Provides excellent customer service assistance.
Answers telephones, routes callers, takes messages and provides routine information to callers.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Assists with office operations, special initiatives and projects as requested.
Maintains appropriate records, reports, and files as required.
Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel.
Verifies that patient has not been discharged; returns flowers delivered for discharged patients.
Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
Participates in educational programs and inservice meetings.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Sets a positive example of excellent service.
Attends meetings as required.