Receptionist

Northwest Hills Chevrolet GMC Cadillac•Torrington, CT

About The Position

Sullivan Auto Group is seeking a part-time Cashier/Receptionist with excellent customer service skills and a positive attitude. The role receives incoming dealership calls, determines callers’ needs, and directs them to the appropriate destination. It also involves basic accounting knowledge and routine accounts receivable and accounts payable functions. The successful candidate will provide courteous, efficient service to customers and employees while assisting with clerical duties as needed.

Requirements

Ability to communicate customers’ interests, needs, and requests to management and sales personnel.
Professional personal appearance.
Clean driving record.

Nice To Haves

Experience with the Microsoft Office suite.

Responsibilities

Calculate customer bills using the dealership’s computer system.
Receive cash, checks, and credit card payments and record amounts on repair orders and/or counter tickets.
Make change accurately and issue receipts to customers.
Answer calls and direct callers to the proper department, following up in a timely manner.
Handle customer complaints diplomatically and refer customers to the appropriate person for resolution.
Operate the switchboard telephone system.
Communicate with callers professionally, pleasantly, and efficiently, minimizing time spent on hold.
Assist managers with clerical duties as needed.
Work in a friendly, professional, courteous, and efficient manner with customers and employees.
Learn department structures and internal procedures to assist customers efficiently.