Receptionist - Hilo Patient Service Centers

Sonic Healthcare USA•Hilo, HI

19d•Onsite

About The Position

Sonic Healthcare USA is a Great Place to Work certified employer dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. The Receptionist Float performs various functions in a hospital laboratory or patient service center settings such as receiving and directing phone calls, greeting patients and visitors, filing, copying, faxing, sorting, and data entry as required. The position is required to float between multiple locations on various shifts, often with little notice. Must have excellent ability to interact and interface with a wide range of colleagues, patients and physicians.

Requirements

High School Diploma or equivalent
Computer literacy required in Microsoft Work and Excel with word processing and spreadsheets
Operate various office equipment, such as typewriters, copiers, fax machine, and postage machines effectively and efficiently
Pleasant personality, professional demeanor, well-groomed and professional attire required
Successfully pass Company pre-employment drug test and periodic and random thereafter
Perceive pertinent details in verbal or tabular materials
Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
Handle difficult internal and external customer-relation issues with courtesy and professionalism
Ability to work effectively with others and promotes positive working relationships
Perform arithmetic operations quickly and accurately
Understand meaning of words, ideas, associated with them and its appropriate and effective use
Understand instructions, reason and make judgments independently
Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
COLLABORATIVE: Works effectively with others to accomplish goals.
TECHNICALLY COMPETENT: Possesses and maintains the functional and technical knowledge and skills to successfully perform job.
QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.

Nice To Haves

Minimum one (1) year prior office experience preferred
For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training

Responsibilities

Answers all incoming phone calls and directs them to the proper department accurately and in a timely manner
Greets walk-in clients ensuring prompt service
Makes appointments for drug screen donors
Handles all calls for courier service in the absence of the courier dispatcher as applicable
Enters patient demographic information into computer system as applicable.
Processes medical/laboratory requisitions as required
Completes drug screen chain-of-custody forms for urine drug collections and breath alcohol analysis, as applicable
Accepts/receives payments for services and balances daily cash reports, as applicable
Orders lab tests via the hospital interface systems for inpatients, as applicable
Attends all mandatory in-service training as required by hospital administration, as applicable
Orders supplies as directed
Maintains front office area to present a clean and professional environment
Performs clerical duties as required or assigned, including report and/or items distribution as applicable
Adheres to established safety, confidentiality, compliance and legal requirements
Performs other duties as assigned